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Let’s start with what is getting in the way.
Find the right next step for setup, usage, bugs and billing.
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Start with the essentials
Learn about scope, Codex and data handling.
Something went wrong
Tell us which screen and action were involved.
Not what you expected
Share what you expected and what happened.
Check billing or subscription
Understand cancellation, refunds and access.
A little context makes a useful report.
- 01
What were you trying to do?
Name the screen and the task.
- 02
What steps did you take?
A short reproducible sequence is enough.
- 03
What was different?
Distinguish the expected result from what happened.
- 04
What was your environment?
Include app and OS versions and a redacted screenshot if helpful.
The time needed to investigate depends on the issue. Check that your message was sent from your email app. This form does not provide ticket-status tracking.