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MBILLING & REFUNDS
Subscriptions. Without the guesswork.
Stopping renewal, requesting a refund and deleting an account are different actions.
Updated September 20, 2026 · Version 2026-09-20.1 · Effective September 20, 2026, 6:00 p.m. KST (2026-09-20T18:00:00+09:00). Paid checkout and public downloads are being prepared.
For both initial and renewal payments, you may request a full refund within 14 days of the payment date. Using the product does not by itself exclude you from this refund window. Any more favorable rights under applicable law or Paddle policy continue to apply.
1. Billing and automatic renewal
- The plan, price, currency, taxes, discounts, billing period, and next charge date are shown in Paddle Checkout before purchase.
- The initial offer is planned as monthly paid early access and renews each billing period until canceled.
- Where Paddle is shown as the seller, Paddle handles payment, tax, receipts, and execution of approved refunds.
- Paddle's Buyer Terms are at https://www.paddle.com/legal/buyer-terms and its Refund Policy is at https://www.paddle.com/legal/refund-policy. More favorable non-waivable consumer rights continue to apply.
2. Cancellation
A subscription can be canceled before the next renewal through Cancel subscription in the app or the Paddle customer portal. Cancellation normally takes effect at the end of the current paid period. Paid features remain available for that period and the next charge does not occur.
Before opening Paddle, the in-app confirmation explains the general effect of cancellation. It separately requires acknowledgement of permanent loss for an active Founding number, or of possible Founding confirmation after a successful first monthly renewal while places remain. Confirmation alone does not cancel the subscription or forfeit Founding status. When cancellation is scheduled in Paddle, the next renewal stops after Paddle's displayed effective date. MindStruo's terminal-cancellation verification controls the app status and the point when Founding ends. A scheduled cancellation while confirmation is pending holds the award. For confirmed Founding membership, withdrawing the schedule before terminal cancellation preserves continuity; a pause, payment retry or permitted grace period alone does not end it.
Cancellation alone does not automatically refund a previous charge. Opening billing history or disconnecting the account on this computer does not cancel a subscription. Ending a subscription does not delete the user's local vault or Markdown files.
3. Withdrawal and refund review
For both initial and renewal payments, you may request a full refund within 14 days of the payment date. Using the product does not by itself exclude you from this refund window. Any more favorable rights under applicable law or Paddle policy continue to apply.
If the product is supplied differently from its display, advertising, or contract, withdrawal may be requested within three months after supply and within 30 days after the consumer knew or could have known of the discrepancy.
After 14 days, requests concerning duplicate or erroneous charges, non-conforming supply, material defects and statutory refund rights remain separately reviewable.
If a minor purchased without a legal guardian’s consent, contact support@mindstruo.com or Paddle buyer support. After confirming the order, we will arrange a full refund of the related charges without deducting for days of use or applying the 14-day window. Paddle, as the seller, returns the funds to the original payment method. A refund request alone does not stop future renewals, so cancel the subscription separately.
4. Requesting a refund and access
Request a refund through the support link in your receipt or https://paddle.net. For help, contact support@mindstruo.com. Refund reasons and improvement suggestions are optional. Do not send passwords, full card numbers or CVCs. Acknowledging a request does not mean the refund or subscription cancellation has completed.
When a statutory withdrawal is valid, the seller returns payment within three Korean business days from the date required by law and asks the payment provider without delay to stop or reverse the charge. Statutory late-payment interest may apply to delay.
Where Paddle is the seller, Paddle returns the approved amount to the original payment method. The date shown by a bank may vary by payment method and is separate from the statutory processing deadline. HUMAN & COMMUNICATIONS CO., LTD. (주식회사 휴앤컴스) assists with order verification and forwarding the request.
After an approved full refund or chargeback reaches the entitlement service, paid access for that period may stop immediately. Local originals and previously downloaded outputs are not automatically deleted.
5. Founding 100, price continuity and returning purchases
All Early Access subscriptions include the same product features. Planned monthly prices are KRW 19,900 for Korea and US$14.99 for the USD offer. A successful first payment creates only provisional Founding eligibility in verified first-payment order. After one calendar month has elapsed, the service verifies the first monthly renewal transaction is completed in Paddle and has a billing period, then confirms #001–#100 for up to 100 accounts with a verified active subscription and refund, cancellation and dispute status. A pending candidate has no numbered rank, guaranteed place, or guaranteed number. Pending refunds or disputes and a renewal whose completed transaction and billing period have not been verified delay confirmation. A refund or cancellation before confirmation removes the candidate without consuming a number, so the next eligible account is reviewed. Only confirmed members receive numbered ranks, confirmed numbers are never reassigned, and original-price retention is exclusive to confirmed Founding 100 members.
Only subscriptions with Founding 100 membership retain their original monthly price and currency until the MindStruo service records terminal cancellation. Other Early Access subscriptions do not include price retention. A scheduled cancellation, pause, payment retry, or allowed grace period does not by itself break continuity. Once the service records terminal cancellation, the Founding number and price-continuity eligibility end permanently and the number is not reused. A later purchase is a new subscription at the price shown then and does not restore the previous number or continuity.
Cancellation stops renewal and is not an automatic refund. Any price change for subscriptions outside the Founding 100 price-retention benefit follows applicable notice and consent requirements.