Email can be sent at any time. The initial-response target is within two Korean business days. This is an acknowledgement target, not a guaranteed resolution time.
Support channels
| Product and installation | support@mindstruo.com |
|---|---|
| Billing, subscription, and refunds | support@mindstruo.com |
| Privacy rights | privacy@mindstruo.com |
| Security reports | support@mindstruo.com with [SECURITY] in the subject |
| Operating reference | Korea Standard Time, excluding Korean weekends and public holidays |
Supported matters
- Installation, first launch, and updates from an official installer
- Reproducible product defects on a published supported operating system
- Google account connection and device or entitlement status
- Paddle customer-portal access, cancellation, duplicate charges, and refund requests
- Cloud-account deletion and privacy-rights requests
Outside support scope
- Legal, tax, medical, or investment decisions based on user files, or professional validation of AI output
- Unsupported operating systems, modified apps, unofficial installers, and third-party plugins
- Account recovery or outage resolution inside Google, Paddle, OpenAI, Codex, or Cloudflare
- Recovery of material without authorization, access-control bypass, or disclosure of another person's account or billing data
Useful information for a request
Do not send passwords, API keys, full card numbers, CVCs, national identifiers, or source documents that are unnecessary to resolve the issue. Redact sensitive material before sending it.
- MindStruo version and operating-system version
- The screen, action, and actual result
- A redacted screenshot or diagnostic record
- For billing, the order email and Paddle transaction ID
Priority and records
Security vulnerabilities, duplicate charges, account-access failures, and possible data damage are reviewed before general how-to questions.
The specific support-record retention period will be added to the Privacy Policy before paid sales, after the actual support system and legal retention duties are confirmed.
Questions about these terms
Contact support@mindstruo.com. Privacy requests may be sent to privacy@mindstruo.com.