Email is the primary support channel and may be sent at any time. Telephone support is available only on Korean business days from 10:00 to 17:00 KST. The initial-response target is within two Korean business days and is not a guaranteed resolution time.
Support channels
| Primary support channel | support@mindstruo.com · email may be sent at any time |
|---|---|
| Product and installation | support@mindstruo.com |
| Billing, subscription, and refunds | support@mindstruo.com |
| Privacy rights | privacy@mindstruo.com |
| Security reports | support@mindstruo.com with [SECURITY] in the subject |
| Telephone support | +82 10-3981-5924 · Korean business days, 10:00–17:00 KST |
| Telephone closed | Weekends and Korean public holidays |
Supported matters
- Installation, first launch, and updates from an official installer
- Reproducible product defects on a published supported operating system
- Google account connection and device or entitlement status
- Paddle customer-portal access, cancellation, duplicate charges, and refund requests
- Cloud-account deletion and privacy-rights requests
Outside support scope
- Legal, tax, medical, or investment decisions based on user files, or professional validation of AI output
- Unsupported operating systems, modified apps, unofficial installers, and third-party plugins
- Account recovery or outage resolution inside Google, Paddle, OpenAI, Codex, or Cloudflare
- Recovery of material without authorization, access-control bypass, or disclosure of another person's account or billing data
Useful information for a request
Do not send passwords, API keys, full card numbers, CVCs, national identifiers, or source documents that are unnecessary to resolve the issue. Redact sensitive material before sending it.
- MindStruo version and operating-system version
- The screen, action, and actual result
- A redacted screenshot or diagnostic record
- For billing, the order email and Paddle transaction ID
Priority and records
Security vulnerabilities, duplicate charges, account-access failures, and possible data damage are reviewed before general how-to questions.
General support records are kept for one year after closure. Consumer complaint and dispute records are kept for three years as required by applicable law. If an unnecessary password, API key, full payment-card number, or similar secret is found in a request, safe removal is prioritized.
Questions about these terms
Contact support@mindstruo.com. Privacy requests may be sent to privacy@mindstruo.com.